Android Representative Console 2.2.20 release notes
about 6 hours ago
November 19, 2025
🆕 New features and enhancements
- The console now displays if there is an existing session on an endpoint.
- A new MDM setting is available to set all Android RepConsole windows as secure. This disables recording of the device while the rep is in a session.
- A new MDM setting is available that forces SSO authentication. This disables all other forms of authentication.
🛠️ Issues resolved
| Product area | Description | Resolution |
|---|---|---|
| Command Shell | Command Shell menu item is simply Shell in other parts of the product. | Renamed the Command Shell menu item to Shell. |
| Controls | The Pin button occasionally does not display after elevating a session. | The Pin button always displays after elevating a session. |
| Sessions | Inviting reps to join a session more than once can cause the Android RepConsole to freeze. | Android RepConsole does not freeze if rep is invited to join a session more than one time. |
🗒️ Notes
- The Android representative console is available in Google Play.
📝 Requirements
- Requires Android running ?
- Requires Remote Support 24.2.4+.
For a list of supported platforms for the latest version of Remote Support, see Supported Platforms.
Supported Platforms for previous versions of Remote Support can be found in the Remote Support Documentation Archive.
