Secure Remote Access Integration Middleware Engine 2.4.2 release notes

November 3, 2022

Key Features:

• Updated third-party dependencies to current versions.

Autotask Plugin

• Added support for accepting the user-facing ticket number in external key field.
• Added configuration setting to control auto-ticket creation based on session type (attended versus unattended).
• Enhanced time entry creation to allow breakdown per rep with accurate times (previously supported primary rep only and used full session length for time).
• Enhanced customer lookup for auto-ticket creation to be more robust but also more configurable.
• Enhanced population of title and description on auto-created tickets to allow for dynamically pulling values from issue submission form.
• Addressed various issues with field mappings that could prevent successful auto-ticket creation.
• Addressed an issue with time entry creation in which start time could be off based on the time zone offset.

Issues resolved:

Middleware Engine

• Addressed an issue that could prevent successful deserialization of polling events.
• Addressed an issue in which data loss could occur around what is received from an outbound event. Some integrations rely on this data for certain functions and were unable to perform those functions without it.
• Addressed an issue in which the outbound event timestamps were not being handled properly.
• Addressed an issue in which some sessions could cause an error to occur when attempting to build the text report from the Handlebars template.

Notes:

• Supports upgrades from any prior release.

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