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Remote Support Enterprise Integration for ServiceNow Version 24.2.3 Release Notes

6 months ago by ReadMe API

August 20, 2024

Requirements

  • A currently supported version of BeyondTrust Remote Support.

New features and enhancements

  • Added read permissions for all application scopes for session data tables.
  • Added new field to Customer tables to store any Issue Details entered by the user when the session was initiated.
  • Added support for Jump To CI from Work Orders in Field Service Management plugin.

Notes

  • Published to the ServiceNow Store.
  • Certified for GA.
  • Certified against ServiceNow Utah, Vancouver, and Washington DC releases.
  • Has passed technical and marketing reviews as part of the ServiceNow certification process.
  • Supports upgrades from any prior release.

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