Remote Support 26.2.3 release notes
September 24th, 2026
🆕 New features and enhancements
This is a maintenance release. There are no new issues or enhancements.
🛠️ Issues resolved
| Product area | Description | Resolution |
|---|---|---|
| API | The Vault account group membership and Vault endpoint configuration APIs enforced the wrong permission when evaluating requests. | These APIs now enforce the correct permission. |
| API | The GET /api/command?action=get_connected_client_list call omitted the pinned client count when type=all was specified, so pinned client counts could not be retrieved. | The response now includes the pinned client count when type=all is specified. |
| Credential Injection | The main dispatch thread stopped responding permanently when a credential injection timeout occurred for a disconnected representative. | A race condition is resolved, and credential injection timeouts for disconnected representatives no longer stop the dispatch thread. |
| Jump Clients | A small number of Jump Clients upgraded even though automatic upgrades were disabled. | A race condition is resolved, and Jump Clients now honor the automatic upgrade setting. |
| Jump Groups | Jump Group provisioning issued one database round trip per Jump Group, causing significant lag on the user index for users who belong to very large numbers of Jump Groups. | Jump Group provisioning is optimized, and the user index loads without lag for users in very large numbers of Jump Groups. |
| Session Management | Administrators could not approve incoming connections using the link in the notification email. | Administrators can now approve incoming connections from the email link. |
📝 Requirements
- Remote Support 26.2.3 requires Base 8.3.0.
- Supports upgrades from Remote Support 25.3.5.
- Supports Endpoint Credential Manager (ECM) Protocol 1.6.
- Validated with ECM 1.6.2601.35016.
- Validated with Integration Client 26.1.3.210.
- Includes VSC 1.3.0.0.