DocumentationAPI ReferenceRelease Notes
Release Notes

Remote Support 26.2.3 release notes

🆕 New features and enhancements

This is a maintenance release. There are no new issues or enhancements.

🛠️ Issues resolved

Product areaDescriptionResolution
APIThe Vault account group membership and Vault endpoint configuration APIs enforced the wrong permission when evaluating requests.These APIs now enforce the correct permission.
APIThe GET /api/command?action=get_connected_client_list call omitted the pinned client count when type=all was specified, so pinned client counts could not be retrieved.The response now includes the pinned client count when type=all is specified.
Credential InjectionThe main dispatch thread stopped responding permanently when a credential injection timeout occurred for a disconnected representative.A race condition is resolved, and credential injection timeouts for disconnected representatives no longer stop the dispatch thread.
Jump ClientsA small number of Jump Clients upgraded even though automatic upgrades were disabled.A race condition is resolved, and Jump Clients now honor the automatic upgrade setting.
Jump GroupsJump Group provisioning issued one database round trip per Jump Group, causing significant lag on the user index for users who belong to very large numbers of Jump Groups.Jump Group provisioning is optimized, and the user index loads without lag for users in very large numbers of Jump Groups.
Session ManagementAdministrators could not approve incoming connections using the link in the notification email.Administrators can now approve incoming connections from the email link.

📝 Requirements

  • Remote Support 26.2.3 requires Base 8.3.0.
  • Supports upgrades from Remote Support 25.3.5.
  • Supports Endpoint Credential Manager (ECM) Protocol 1.6.
  • Validated with ECM 1.6.2601.35016.
  • Validated with Integration Client 26.1.3.210.
  • Includes VSC 1.3.0.0.

©2003-2026 BeyondTrust Corporation. All Rights Reserved. Other trademarks identified on this page are owned by their respective owners. BeyondTrust is not a chartered bank or trust company, or depository institution. It is not authorized to accept deposits or trust accounts and is not licensed or regulated by any state or federal banking authority.