Remote Support 26.1.2 release notes
July 21st, 2026
🆕New features and enhancements
This is a maintenance release. There are no new features or enhancements.
🛠️ Issues resolved
| Product area | Description | Resolution |
|---|---|---|
| Remote Support | Users were unable to download the User Account Report. | Users can now successfully download the User Account Report. |
| Remote Support | The duplicate jump item report failed to load and could exhaust available memory when duplicate counts were large. | The duplicate jump item report now loads efficiently, even with large duplicate counts. |
| Remote Support | The Jumpoint Configuration API rejected PATCH requests that included the Jumpoint's own unchanged name, code name, or external key, even when only unrelated fields were being updated. | The Jumpoint Configuration API PATCH endpoint now correctly allows requests that re-send unchanged unique field values. |
| Remote Support | A configuration script regression could cause appliance resource exhaustion. | The configuration script no longer causes appliance resource exhaustion. |
| Remote Support | Offline site installs failed on appliances using the container image store. | Offline site installs now complete successfully on appliances using the container image store. |
| Remote Support | Site email notifications sporadically failed to send. | Site email notifications now send reliably. |
| Remote Support | Importing Password Safe managed systems failed when the account count exceeded 200,000. | Password Safe managed system imports now succeed for account counts greater than 200,000. |
| Remote Support | The About window icon in the Dock displayed an incorrect "X" overlay on Mac. | The About window icon in the Dock now displays correctly on Mac. |
| Remote Support | The Jumpoint installer failed to reach the post-install setup dialog on isolated networks. | The Jumpoint installer now correctly reaches the post-install setup dialog on isolated networks. |
| Remote Support | Canned scripts experienced large delays when executed. | Canned scripts now execute without unnecessary delay. |
| Remote Support | Jump Clients crashed repeatedly on systems where the Qt platform plugin was unavailable, generating excessive crash reports. | Jump Clients now handle missing Qt platform plugins gracefully instead of crash-looping. |
| Remote Support | The rep console search field displayed misleading colors when disabled during external jump item searches. | The rep console search field now displays the correct color when disabled. |
| Remote Support | Clicking Cancel in the Jump Client uninstall prompt on Mac incorrectly displayed the About window. | Clicking Cancel in the Jump Client uninstall prompt on Mac no longer displays the About window. |
| Remote Support | The Jump Client crashed on startup on Mac due to a race condition during initialization. | The Jump Client now initializes reliably on Mac without crashing. |
| Remote Support | Session visuals appeared unnecessarily scaled down even when displaying at actual screen size. | Session visuals now display at full resolution when actual size is selected. |
| Remote Support | Endpoint Automation jobs could not be saved when they included more than 65,535 items. | Endpoint Automation jobs no longer have a 65,535 item limit. |
| Remote Support | Health checks reported spurious failures during jump group provisioning due to unthrottled notifications. | Health checks no longer report spurious failures during jump group provisioning. |
| Remote Support | Excessive memory-trimming calls on the Thin Rep Server caused performance issues on systems with large numbers of web console users and jump items. | The Thin Rep Server no longer makes excessive memory-trimming calls, resolving the related performance issues. |
| Remote Support | The on-screen installation instructions for generic Jump Clients on Linux displayed an incorrect command that caused installation to fail. | The on-screen installation instructions for generic Jump Clients on Linux now display the correct command. |
| Remote Support | When you close, transfer, or end a session in the Windows or macOS Rep console it could unexpectedly force a logout or lose connectivity with the appliance. | The Rep console now correctly maintains socket handles during a closing or transferring a session. It no longer triggers an unexpected logout. |
📝 Requirements
- Requires Base 8.2.0 or 8.3.0
- Supports upgrades from 25.3.1 Remote Support+
- Supports ECM Protocol 1.6
- Validated with ECM 1.6.2601.35016
- Validated with Integration Client 25.1.1
- Includes VSC 1.2.10.2
