Remote Support 25.3.5 release notes
June 30th, 2026
🆕New features and enhancements
Added support for LDAP authentication in Pathfinder
Remote Support now supports LDAP authentication through Pathfinder, making it easier for organizations to validate users against their existing directory services. This helps streamline access, improve login reliability, and provide clearer feedback when authentication issues occur.
Added support for Pathfinder's SCIM integration
Pathfinder now supports SCIM integration, making it easier to keep users and access details synchronized with your identity provider. This helps simplify user management, reduce manual administration, and ensure Pathfinder access stays aligned with your organization’s identity processes.
🛠️ Issues resolved
| Product area | Description | Resolution |
|---|---|---|
| Configuration | The session watermark disappears when certain Customer Restrictions are selected. | The session watermark now displays correctly regardless of which Customer Restrictions are applied. |
📝 Requirements
- Requires Base 8.2.0
- Supports upgrades from 25.1.1 Remote Support+.
- Supports ECM Protocol 1.6.
- Validated with ECM 1.6.5.
- Validated with Integration Client 25.1.1.
- Includes VSC 1.2.10.2.
