Remote Support 25.3.4 release notes
May 26th, 2026
🆕New features and enhancements
This is a maintenance release. There are no new features or enhancements.
🛠️ Issues resolved
| Product area | Description | Resolution |
|---|---|---|
| Appliance | Site services sometimes restarts within a minute of initial startup. | Site services no longer restarts after initial startup. |
| PIN Client | The PIN client on macOS crashes on every startup attempt. | The PIN client on macOS no longer crashes on startup. |
| PIN Client | The PIN client on Linux enters a crash loop if Qt libraries are missing. | The PIN client on Linux now exits cleanly instead of restarting in a crash loop. |
| Thin Rep Server | Large numbers of concurrent web rep users can cause appliance performance degradation. | Large numbers of concurrent web rep users no longer directly cause appliance performance degradation. |
| Platform Services | MS Teams Bot does not function correctly if Base 8.2.0 is installed. | MS Teams Bot now works with Base 8.2.0. |
| Cloud Infrastructure | Cloud sites have a low limit on the number of simultaneous client upgrades, causing slower upgrade performance on large deployments. | Cloud sites now support a higher number of simultaneous client upgrades. |
📝 Requirements
- Requires Base 8.1.0 or Base 8.2.0
- Supports upgrades from 25.1.1 Remote Support+
- Supports ECM Protocol 1.6
- Validated with ECM 1.6.5
- Validated with Integration Client 25.1.1
- Includes VSC 1.2.10.2
Before upgrading, ensure any SSL certificates used are either from a trusted Certificate Authority, or, for self-signed certificates, the certificate is either trusted on all endpoints or explicitly included in their installation.
