Remote Support 25.3.3 release notes
April 28th, 2026
🆕New features and enhancements
This is a maintenance release. There are no new features or enhancements.
🛠️ Issues resolved
| Product area | Description | Resolution |
|---|---|---|
| Jump Clients | Jump Client search applies uncommitted search text before user presses return. | Jump Item list in Rep Console is not searched until user presses Enter. |
| Jump Clients | Pinned Clients not staying online in upgrade-pending state. | Corrected upgrade bug that knocked endpoints offline in clustered environments until they upgraded. |
| Reports | Duplicate Jump Client report inaccuracies. | Inaccuracies corrected in duplicate Jump Item report. |
| Jump Items | Jump Item CSV created with blank lines between items. | Removed extraneous blank lines from Jump Item report CSV. |
| Filters | Unnecessary sort applied after filtering. | Performance improvements made to Jump Item list. |
| Jumpoints | Jumpoint tab in /login continuously sends update requests. | Corrected issues with appliance performance when large Jumpoint lists are viewed in the Rep Console. |
| File transfer | ICAP file transfers larger than 2GB fail due to int32 overflow in ft_relay relayedBytesInFlight counter. | Corrected large ICAP file transfers to specific ICAP server brands. |
| Discovery | When only Monday is selected for the discovery schedule in a domain or PWS connection, the schedule is empty when edited. | Corrected an empty schedule issue when editing domain or PWS discovery schedules. |
📝 Requirements
- Requires Base 8.1.0 or Base 8.2.0
- Supports upgrades from 25.1.1 Remote Support+
- Supports ECM Protocol 1.6
- Validated with ECM 1.6.5.
- Validated with Integration Client 25.1.1
- Includes VSC 1.2.10.2
Before upgrading, ensure any SSL certificates used are either from a trusted Certificate Authority, or, for self-signed certificates, the certificate is either trusted on all endpoints or explicitly included in their installation.
