Remote Support 25.2.2 release notes

October 21, 2025

🆕 New features and enhancements

Support for MacOS 26 (Tahoe)
New framework for managing automatic product updates

🛠️ Issues resolved

Product area	Description	Resolution
Pathfinder	Unable to save changes to OIDC provider.	Changes to OIDC provider are saved as expected.
Credential Injection	Password Safe credentials are unavailable if more than one Password Safe connection exists.	Password Safe credentials are available for injection.
Jumpoint	Error message refers to non-existent file.	Error message refers to the correct file.
MacOS	Console saved credentials are missing after upgrade.	Saved credentials are available after upgrade.
Password Safe Integration	Unusual symbols in usernames cause Password Safe connections to fail.	All valid usernames can be used for Password Safe connections.
Password Safe Integration	Hostname hierarchy is not populated correctly.	Hostname hierarchy is populated correctly.
CLI Client	Using CLI client to check out vault accounts may not work as expected.	Using CLI client to check out vault accounts works as expected.
Console	Non-ASCII characters in the username causes install and launch to fail.	Access console is installed and launched successfully.
Console	Cannot copy jump items if Public Portal access is restricted.	Jump items copy as expected if Public Portal access is restricted.
Network	Network restrictions panel might show incorrect IP address.	Network restrictions panel shows correct endpoint IP.
Endpoints	Frequent crashes can consume large amounts of disk space.	Keep only a limited number of crash dumps.
Jump Client	Jump Client UI process may cause excessive entries in the Windows event logs.	Jump Client UI process doesn't assume it has elevated privileges.
RDP Jump	RDP to Windows 11 endpoints may be slow or unresponsive.	RDP to Windows 11 endpoints performs as expected.
Jump Client	Jump Clients without a support button continuously hit public sites with malformed HTTP requests	Jump Clients without a support button work as expected.
Jump Client	Standby jump clients may install as Active.	Standby jump clients install as expected.
Support Buttons	Jump Client Support Button gets stuck if there is only one submission method.	Jump Client Support Button issue submission completes successfully.

📝 Requirements

Requires Base 8.0.0.
Supports upgrades from 24.2.4 RS+.
Supports ECM Protocol 1.6
Requires ECM 1.6.4.
Requires Integration Client 25.1.1
Includes VSC 1.2.10.2.

Before upgrading, ensure any SSL certificates used are either from a trusted Certificate Authority, or, for self-signed certificates, the certificate is either trusted on all endpoints or explicitly included in their installation.