Remote Support 25.1.3 release notes
about 4 hours ago
August 21, 2025
π New features and enhancements
- This is a maintenance release. There are no new features or enhancements.
π οΈ Issues resolved
| Product Area | Description | Resolution |
|---|---|---|
| Survey | You are not able to type into text input area field when presented with an exit survey. | You are now able to type in a text input field on a exit survey.. |
| Jump Client | Deploying Jump Clients to a custom install folder but does not match the capitalization of the existing folder makes them unavailable. | Installation of clients works as expected. |
| Jump Client | You are unable to elevate customer client sessions with administrative credentials. | Elevated administrative credentials works as expected. |
| User Interface | The Choose Application window cuts off buttons that have lots of text. This primarily affects foreign languages. | The Choose Application window displays full text. |
| Authentication | SRA instances under Pathfinder incorrectly prompt for authentication. | Authentication in Pathfinder works as expected. |
| Setup | The current way Upgrade to Downgrade to Upgrade scenario fails. | The Upgrade to Downgrade to Upgrade scenario works as expected. |
| Mouse | When you connect to a VPRO session, the mouse and keyboard become unresponsive. | The mouse and keyboard works as expected when connected to a VPRO session. |
πRequirements
- Requires Base 7.4.0.
- Requires ECM 1.6.2.
- Requires Integration Client 1.7.5.
- Supports upgrades from 24.2.4 RS+.
- Supports ECM Protocol 1.6.
- Includes VSC 1.2.9.1.
- Verified for GA
- Before upgrading, ensure any SSL certificates used are either from a trusted Certificate Authority, or, for self-signed certificates, the certificate is either trusted on all endpoints or explicitly included in their installation.
