Remote Support 25.1.2 release notes

July 29, 2025

🆕 New features and enhancements

This is a maintenance release. There are no new features or enhancements.

🛠️ Issues resolved

Product Area	Description	Resolution
Jump Client	When you click screen share in a Jump Clients the screen may be unavailable and install mode displays as "unknown".	Jump Clients and screen share work as expected.
Jump Client	Proxy detection on Jump Clients does not work and Jump Clients appear offline.	Proxy configuration works as expected.
Jump Client	A Linux Jump Client that is in service mode, does not display all the system information categories.	A Linux Jump Client in service mode works correctly.
Jump Client	When you go into full screen mode in a Jump Client session and press the Windows Key, the Reps and endpoints 'Start Window' opens.	The Jump Client using the Windows key works as expected.
Jump Client	Allow ad-hoc sessions to be started from existing Jump Clients setting on an Atlas site causes Jump Clients not to be used.	Jump Clients work as expected.
Jump Client	Screen sharing does not work due to bad utf8 sequence in the pinned stats.	Jump Clients and screen share work as expected.
Linux Client	Custom Linux distribution is not recognized.	There is support for custom Linux distribution.
Network	Atlas traffic contains invalid URL header information.	The URL Header information works as expected.
Security Provider	You are not able to redirect the RelayState on the IdP configuration.	The RelayState value of the IdP redirects correctly.
Security Provider	When you attempt to upload a SAML certificate using the SAML for Representative security provider, the certificate fails to parse.	The ability to upload a certificate using the SAML for Representative security provider works correctly.
API	Internal server error message displays when a Report API request is called.	The API request works correctly.
API	Atlas traffic has a malformed URL header.	The URL header information works as expected.
SAML	SAML enabled public portal loops indefinitely.	SAML provider works as expected.
Rep console	Show my Screen feature and mouse control in a shared session fails.	Screen feature and mouse functionality works as expected.
Rep console	When you attempt to view a vertical monitor in the Rep console, it fails and the view bounces back to the primary monitor.	The console view with vertical monitor works as expected.
Console	When you attempt to sign in to the /login interface, you get a failed to authenticate message.	The ability to sign in to the /login interface works as expected.
Console	You are not able to send emails from the /login interface.	You are able to send emails from the /login interface.
Console settings	If the Default Quality is set to anything but Best Performance in Console settings, the Default Quality is still set to Best Performance.	The Default Quality settings work as expected.
Survey	Dropdown to customer exit surveys display incorrectly.	The exit survey works correctly.
System info	Windows 11 incorrectly identifies as Windows 10.	Windows 11 information correctly displays.

📝Requirements

Requires Base 7.4.0.
Requires ECM 1.6.2.
Requires Integration Client 1.7.5.
Supports upgrades from 24.2.4 RS+.
Supports ThinClient Protocol 2.1 and 2.2.
Supports ECM Protocol 1.6.
Includes VSC 1.2.9.1.
Before upgrading, ensure any SSL certificates used are either from a trusted Certificate Authority, or, for self-signed certificates, the certificate is either trusted on all endpoints or explicitly included in their installation.