Remote Support 24.3.1 release notes
3 months ago by ReadMe API
November 14, 2024
Requirements
- Requires Base 7.3.0.
- Requires ECM 1.6.2.
- Requires Integration Client 1.7.3.
- Supports upgrades from RS 23.3.5+.
- Before upgrading, ensure any SSL certificates used are either from a trusted Certificate Authority, or, for self-signed certificates, the certificate is either trusted on all endpoints or explicitly included in their installation.
New features and enhancements
- Dashboards have been added to display a real-time snapshot of representative activity, team queues, sessions, etc. This feature is enabled by default for Cloud customers but must be activated for on-premises customers. Contact your support representative to enable it.
- Endpoint automation has been enhanced with resource files, a new Endpoint Automation admin permission, and various UI improvements.
- macOS 15 Sequoia is now supported.
- Linux Jumpoints can now be deployed as Docker containers.
- Clustered Jumpoints can now server as Jump Zone Proxies.
- Configuration of Jumpoints as Jump Zone Proxies has been moved to /login on the edit Jumpoint screen.
- Jump Zone Proxies now leverage mDNS to broadcast availability. If Jump Clients and Jumpoints cannot reach the appliance directly, they will automatically attempt to use a reachable and broadcasting Jump Zone Proxy without having to be pre-configured to do so. This requires multicast to be enabled on those networks.
- Users can now right-click on a Jump Group to start sessions with all items in the group (a maximum of 10 Jump Items in the Jump Group is supported for this).
- Enhanced session support for Cloud PC (AVD/Windows365 and Terminal Services Environments).
- The representative console user interface has been updated in a number of ways.
- Added a new special action to reconnect RDP sessions without ending the current customer session.
- Users can now drag files from their desktop or file manager and drop them into the remote file transfer window.
- Windows Jump Client installers have been updated to use MSI.
- The simultaneous Jump setting is now a Jump Policy setting in addition to a global setting.
- Group policies can now be reordered using numbers instead of having to drag and drop them.
- The Jumpoint configuration API now includes a key_info attribute.
- Administrative Units in Microsoft Entra ID are now supported in Vault.
Issues resolved
| Product Area | Description | Resolution |
|---|---|---|
| /login > Users & Security > Users | When generating a user account report for SAML users, the report failed to populate data, displaying only headers, and the Excel download functionality was non-operational. | User account reports for SAML users now populate correctly with data and can be successfully exported to Excel. |
| API | Public Site was note being passed correctly when using create_virtual_customer in the API. | Public Site is now passed correctly. |
| API | Using POST for start_session resulted in a Method Not Allowed error. | POST is now an allowed method for use with start_session. |
| /login > Vault > Account Groups | When associating generic credentials with a large number of Shell Jump Items, the process would fail and display an error. | Associating credentials with Shell Jump Items now works as expected, regardless of the number of Shell Jump Items involved. |
| /login > Vault > Discovery Jobs | When performing OU-specific credential discovery, the discovery would fail if the OU had special characters in the name. | Credential discovery now succeeds even when the OU name contains special characters. |
| /login > Vault > Accounts | If a vendor user created a personal Vault account and the vendor user was deleted, the personal Vault account remained instead of being removed. | Personal Vault accounts are now automatically deleted when the corresponding vendor user is removed. |
| /login > Users & Security > Security Providers | Kerberos and RADIUS servers could not authenticate or use one-time passwords with Jump Items. | Kerberos and RADIUS servers can now successfully authenticate and use one-time passwords with Jump Items. |
| /login > Users & Security > Security Providers | When using SAML authentication, the BRCS would not download correctly. | The BRCS now downloads correctly. |
| /login > Jump > Endpoint Automation | Scheduled endpoint automation jobs could not be canceled. | Scheduled endpoint automation jobs can now be successfully canceled. |
| /login > Jump > Endpoint Automation | Deleted endpoints did not update their status properly. | Deleted endpoints now update their status correctly. |
| /login | When logging into a failover or clustered appliance, users were sometimes directed to an unavailable page, resulting in an Internal Server error. | Users are now directed to the Status page. |
| /console | When logging into /console on an Atlas cluster node, the connection would frequently disconnect. | The connection to /console on an Atlas cluster node now remains stable. |
| /login > Configuration > Support Teams | On the Support Teams page, the Dashboard Settings area could cause confusion with the new Dashboards feature. | On the Support Teams page, "Dashboard Settings" has been renamed to "Team Monitoring Settings". |
| /login > Vault > Discovery | When attempting to import local credentials using Jump Client discovery, a "forbidden" error would display. | The error message now provides information about the permission that is required. |
| /login > Reports > Jump Items | A tooltip pointed users to the wrong location to specify logging limit values. | The tooltip now points users to the correct location. |
| /login > Public Portals > Customer Client | Some macros were showing their identifiers instead of their expected names. | Macros now show their names correctly. |
| /login > Jump > Jump Items | The help text for RDP Jump Items used an incorrect term for the Best Performance quality setting. | The help text now correctly references Best Performance as a setting. |
| /login Jump > Jump Clients | An error was displayed when trying to extend a Jump Client installer immediately after creating it. | A Jump Client installer's duration can now be extended immediately after creation. |
| /login > Status > Information, API | The Company API Name was displayed when it should have been hidden. | The Company API Name has been hidden. |
| Site Login | Daylight saving time would cause time-based one-time password authentication to fail. | TOTP authentication now succeeds regardless of daylight saving time changes. |
| /login Interface | Some strings were not translated into Chinese or Polish. | Translations are now complete. |
| /login > Reports > Compliance | The Compliance tab was hidden for users with limited permissions to view presentation reports. | The Compliance tab now appears as expected. |
| Representative Console | The deprecated presentation functionality was still present in the representative console. | Presentation functionality has been removed from the representative console. |
| Representative Console > Jump Groups | Attempting to search for a Jump Item in My Jump Group would result in an error. | Searching in My Jump Group now works correctly. |
| Representative Console > Infrastructure Access Console Mode > Jump Items | A "Failure while initiating search for external Jump Items" error would display incorrectly. | The failure message no longer display inappropriately. |
| Representative Console > Session > File Transfer | Deleting a folder on a mobile device through file transfer was required two attempts. | A folder on a mobile device can now be deleted on the first try. |
| Representative Console | If network restrictions require the representative console to be on the VPN to connect, a VPN disruption would cause the representative console to disconnect and reconnect, allowing access as if the VPN were still active. | After a VPN disruption, the representative console will disconnect and not allow reconnection until the VPN is restored. |
| Representative Console > Session > Command shell | The command shell window would not scroll under certain circumstances. | The command shell now scrolls as expected. |
| Representative Console > Jump Client | A Jump Client session would still start if the end user declined the Unattended Customer Agreement. | Jump Client sessions now properly terminate if the Unattended Customer Agreement is declined. |
| Representative Console > Session | Copying and pasting between two apps on the endpoint system was unsuccessful. | Copying and pasting in a session now performs as expected. |
| Representative Console | If a customer ended a session, the representative console would sometimes go into a "Waiting for Reconnect" state instead of closing the session. | When a customer ends a session, the representative console now closes the session as expected. |
| Representative Console | Spell check would show that a word was misspelled but would not provide suggestions. | Spell check now shows suggestions for misspelled words. |
| Representative Console | The representative console was unable to reconnect after a network connection interruption if the host system had more than one NIC. | The representative console now attempts to reconnect if the active NIC is disabled and a secondary NIC is available. |
| Representative Console > Jump | A new Jump could not be initiated if another Jump Item was already in the process of starting. | Jumping to multiple Jump Items is now allowed and correctly handles cases where some Jump Items are already starting. |
| Customer Client Agreement | An accessibility navigation problem occurred in the customer agreement of the customer client. | The customer client is now more accessible. |
| Click-to-Chat | In a click-to-chat session, the operating system of ChromeOS devices was not correctly identified. | ChromeOS devices are now correctly identified in the representative console. |
| Support Button | Support Buttons stopped working correctly if issue submission was enabled on the public portal but no issues were configured. | Support Buttons now work even if no issues are configured. |
| Support Button | Sessions started from a Support Button did not show the correct custom window title in the customer client. | Support Button sessions now show the correct custom window title. |
| Representative Console > Jump Client | An session could be pinned as a Jump Client even if not in elevated mode. | Creating a user mode Jump Client from a session has been deprecated. |
| Representative Console > Jump Clients | When updating to RS 24.1.1, Jump Clients updating via Jump Zone Proxy would appear as though they never finished. | Jump Client updates now correctly show completion. |
| Representative Console > Jump Clients | When updating to a new release, Jump Clients updating via Jump Zone Proxy would appear as though they never finished. | Jump Client updates now correctly show completion. |
| Mac Representative Console | Closing the representative console on a Mac while in full-screen mode would result in a black screen. | The representative console now closes correctly on Mac. |
| Linux Customer Client | The customer client icon was appearing incorrectly on Ubuntu 24.04. | The customer client icon now displays correctly. |