Remote Support 24.2.4 release notes

November 19, 2024

Requires Base 7.3.0.
Requires ECM 1.6.2.
Requires Integration Client 1.7.3.
Supports upgrades from RS 22.3.4+.
Before upgrading, ensure any SSL certificates used are either from a trusted Certificate Authority, or, for self-signed certificates, the certificate is either trusted on all endpoints or explicitly included in their installation.

Product Area	Description	Resolution
/login > Reports page	An attempt to view a session recording on a cloud Atlas site would result in an internal server error.	Session recordings can now be viewed.
Representative console	The Windows session lock and user login states failed to reflect the current session, causing inconsistencies in permission assignments.	Permissions are now consistent for both session types.
Site login	When logging into a failover or clustered appliance, users were sometimes directed to an unavailable page, resulting in an Internal Server error.	Users are now directed to the Status page.
Site logging	PHP deprecation warnings were significantly increasing the size of site logs.	Deprecation warnings are no longer shown in production logs, only in debug mode.
Jump Clients	When updating to RS 24.1.1, Jump Clients updating via Jump Zone Proxy would appear as though they never finished.	Jump Client updates now correctly show completion.
Representative console	If network restrictions require the rep console to be on the VPN to connect, a VPN disruption would cause the representative console to disconnect and reconnect, allowing access as if the VPN were still active.	After a VPN disruption, the representative console will disconnect and not allow reconnection until the VPN is restored.
Site login	Daylight saving time would cause time-based one-time password authentication to fail.	TOTP authentication now succeeds regardless of daylight saving time changes.