Remote Support 24.2.3 release notes

September 5, 2024

Requires software Base 7.2.1.
Requires Integration Client 1.7.3.
Requires ECM 1.6.2.
Before upgrading, ensure any SSL certificates used are either from a trusted Certificate Authority, or, for self-signed certificates, the certificate is either trusted on all endpoints or explicitly included in their installation.

Two factor authentication not working correctly with SAML accounts.
Copy/paste not working correctly within a session.
Jumpzone proxy settings are not retained after linux jumpoint upgrade.
HTML template changes may be slow to appear on the public portal.
Disabling SAML when it is the default authentication method causes the login page to stop working.
Outdated code for old public portal window title shows on some sites after upgrade.
Handling of SSH connections using sha1 ciper improved.
Custom session attributes are lost when the session key is generated with a command API.
RDP authentication fails after upgrade.
File transfer from Windows to Linux adds the word document to file name after upgrade.
Extra characters appear from user entries during adhoc sessions while using Representative Show My Screen feature.
Receive File clipboard button doesn't enable when a Representative on a macOS system tries to copy a file or folder from a Windows RDP endpoint.
MacOS Jump Clients require reboot to upgrade.
Saved Default Credentials disappear from Jump Items after upgrade.
Issues are not sorted alphabetically in public portal issues dropdown list.

This version of Remote Support has been certified for physical, virtual, cloud, and FedRAMP appliances.
This release is certified for GA.
Supports upgrades from 22.3.4 RS+.
Supports ECM Protocol 1.6.
Includes VSC 1.2.6.1.