Remote Support 23.2.2 release notes

June 13, 2023

⚠️

Important

This release is removed due to a critical issue.

For more information, see our Customer Portal article KB0020207.

Requirements:

• This version of Remote Support has been certified for Physical BeyondTrust Appliances, Virtual BeyondTrust Appliances, and cloud deployment models.
• 23.2.2 RS requires software Base 7.0.0.
• 23.2.2 RS requires Integration Client 1.7.5.
• 23.2.2 RS requires ECM 1.6.0.

Issues resolved:

• Resolved incorrect enforcement of Group Lookup name for SAML providers.
• Resolved spurious error message during SAML portal login.
• Incorporated recent changes to Eastern European Summer Time.
• Resolved issue in which Shell Jump stalls when connecting to some SFTP servers.
• Resolved potential login failure due to scaling issue in database table.
• Resolved rare issue that prevented access to Jump menu in /login.
• Resolved crash in customer client when copying Full Terms & Conditions text.
• Resolved rep console scaling issue that could result in overly large text.
• Resolved issue with Android and iOS sessions starting from public portal.
• Resolved upgrade failure with rep consoles set to use SAML login.
• Resolved issue with live updates that required software restart when increasing maximum Jump Clients on non-clustered sites.

Notes:

• 23.2.2 RS supports upgrades from 22.2.1 RS+.
• 23.2.2 RS supports ECM Protocol 1.6.
• 23.3.2 RS includes VSC 1.2.6.1.