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Remote Support 23.2.1 release notes

over 1 year ago by ReadMe API

May 9, 2023

⚠️

Important

This release is removed due to a critical issue.

For more information, see our Customer Portal article KB0020207.

Requirements:

  • This version of Remote Support has been certified for Physical BeyondTrust Appliances, Virtual BeyondTrust Appliances, and cloud deployment models.
  • 23.2.1 RS requires software Base 7.0.0.
  • 23.2.1 RS requires Integration Client 1.7.3.
  • 23.2.1 RS requires ECM 1.6.0.

New features and enhancements:

  • FIDO2 authentication now supported in /login, rep console, and web rep console.

  • ICAP support added for file transfer.

  • Multiple SAML providers can now be configured.

  • SAML is now allowed to use external group providers.

  • Streamlined SAML authentication in the rep console.

  • Web rep console can now create, edit, copy, and delete Jump Items.

  • Added ephemeral Jump Clients. This allows administrators to override the offline time of Jump Clients, creating short-lived installers that provide our non-ephemeral Jump Clients access to ephemeral machines but are automatically removed when the endpoint is torn down.

  • Added Terraform module, which allows users to interact with the Remote Support Configuration API to manage access to the resources under management.

  • Added dark mode for /login and click-to-chat.

  • Jump Client installers are now listed in /login.

  • Users now have additional options available when using Command shell within a Jump Client session, including Windows Command Prompt, PowerShell, Zsh, Bash, sh, fish, and tcsh.

  • Shell Jump now supports MFA.

  • OAuth 2 support added for /login email configurations.

  • Chatbot API now supports a Locale parameter.

  • CLI tool now available, making it easier to leverage and interact with the Configuration APIs.

  • Manually associate RDP Jump Items with Vault endpoints.

  • Linux client upgrade improvements.

  • A new API for downloading Syslog reports has been created. Also, a new permission has been added to the API account.

  • Added a new session policy setting for automatically starting the privacy screen.

  • The Run As Special Action now logs the command in session reports.

  • The macOS customer client now supports the screen sharing watermark.

  • The Configuration API User Rate Limit per Hour has been increased from 15,000 to 60,000.

  • Added `enter` and `delete` keyboard shortcuts to the native rep console. `enter` now starts a session with the selected Jump Item and `delete` now removes the selected Jump Item.

  • Jump Item export in the rep console now allows you to select Export All, Export Current View, or Export Selected.

  • The elevation tooltip in the rep console now displays why the Elevation button is disabled.

  • Configuration API additions and enhancements:

    • VNC Jump Items

      • GET jump-item/remote-vnc
      • GET jump-item/remote-vnc/`id`
      • POST jump-item/remote-vnc
      • PATCH jump-item/remote-vnc/`id`
      • DELETE jump-item/remote-vnc/`id`
      • COPY jump-item/remote-vnc/`id`

    • Vault Account Jump Item association

      • GET vault/endpoint
      • GET vault/endpoint/`id`/remote-rdp-jump-item-candidates
      • POST vault/endpoint/`id`/remote-rdp-jump-item-association
      • UPDATE jump-item/remote-rdp

    • Associate Vault Accounts with Jump Items

      • GET vault/account/`id`/jump-item-association
      • PATCH vault/account/`id`/jump-item-association
      • POST vault/account/`id`/jump-item-association
      • DELETE vault/account/`id`/jump-item-association/jump-item
      • POST vault/account/`id`/jump-item-association/shared-jump-group
      • POST vault/account/`id`/jump-item-association/jump-item
      • DELETE vault/account/`id`/jump-item-association
      • DELETE vault/account/`id`/jump-item-association/shared-jump-group
      • DELETE vault/account/`id`/jump-item-association/jump-item

    • Vault Account Group Jump Item association:

      • GET vault/account-group/`id`/jump-item-association
      • PATCH vault/account-group/`id`/jump-item-association
      • POST vault/account-group/`id`/jump-item-association/shared-jump-group
      • POST vault/account-group/`id`/jump-item-association/jump-item
      • DELETE vault/account-group/`id`/jump-item-association/jump-item
      • DELETE vault/account-group/`id`/jump-item-association/shared-jump-group

    • Added connected state to Jumpoint

      • GET jumpoint
      • GET jumpoint/`id`

    • Extended GET user to include all permissions:

      • GET user

    • Return a list of all API accounts and permissions:

      • GET api-account

    • Manage Group Policy membership for Account Groups

      • GET group-policy/`id`/vault-account-group
      • POST group-policy/`id`/vault-account-group
      • DELETE group-policy/`group_policy_id`/vault-account-group/`account_group_id`

    • Added public_key to Vault accounts.

Issues resolved:

Administrative Interface

  • Reporting

    • Resolved an issue with License reports sometimes showing inconsistent results.

  • API

    • Increased API version to 1.23.1.
    • Resolved an issue with sessions started with create_virtual_customer not setting the Issue Description correctly in the Session Details.
    • Resolved an issue with POST group-policy returning an error when id is specified.
    • Resolved an issue with Skills not showing up in create_virtual_customer.

  • Support Portal

    • Resolved an issue with Holiday Portal Schedules sometimes not saving correctly.

  • Vault

    • Resolved an issue with checking out a local account at the same time a discovery is being run on that domain.
    • Resolved an issue with importing accounts overwriting the previously imported accounts if their account names were changed.
    • Resolved an issue with deleting domain with large numbers of endpoints taking longer than expected.
    • Vault performance improvements.
    • Resolved an issue with not displaying all discovery errors.
    • Resolved an issue with the Discovery Results page showing local accounts for endpoints that are not reachable.

  • Group Policies

    • Made performance improvements to Group Policies in /login when there are large numbers of Group Policies and Jump Groups.

  • Search

    • Resolved an issue with spaces counting as characters.

  • Text Updates

    • Updated some of the verbiage on the Backup Setting page.
    • In /login, renamed the left navigation link for Downloads to Consoles & Downloads, and the left navigation link for RepConsole to Console Settings.
    • Resolved an issue with extra characters being displayed in the Edit Service Principal error message under Vault > Domains.

  • Miscellaneous

    • Resolved an issue with toggling Allowed to provide Remote Support for a new user, in which it was not displaying all of the individual permissions.
    • Resolved an issue with Chatbot API not working correctly with Real-Time Chat Translations.
    • Resolved an issue with the Android Mass Deploy Jump Client link.
    • Resolved an issue with the language selection icon showing on sites that don’t have any languages.
    • Resolved an issue with the customizable strings on the Customer Client page not saving correctly for non-English languages.
    • Added Vault Service Principal to the warning message that is displayed when configuring an outbound proxy.
    • Resolved an issue with users who had only Allowed to Edit iOS Profiles permissions getting browser console errors when viewing the iOS Profiles page.
    • Updated the error message received when using the password reset link when the password was expired.

Clients

  • Rep Console

    • Resolved an issue with Jump Clients that had not yet been upgraded showing as Pending in the rep console.
    • Resolved an issue with the rep console sometimes crashing after pinning a session.
    • Resolved an issue with the rep console sometimes crashing when the network connection dropped.
    • Resolved an issue with the rep console sometimes crashing while editing a registry value during registry access.
    • Resolved an issue with the rep console randomly crashing during customer client download.
    • Resolved an issue with Shift + F10 not passing through screen sharing.
    • Resolved an issue with the Time in Queue icon not being dark in dark mode.
    • Resolved an issue with spacing on the Invite External Representatives window.
    • Resolved an issue with Jump Item details not being displayed correctly with long comments.

  • Customer Client

    • Resolved an issue with Windows clipboard history not being cleared at the end of a session.

  • Web Rep Console

    • Resolved an issue with time counters not continuing when the web rep console page was hidden.
    • Resolved an issue with screenshots not working in some Firefox versions.
    • Resolved an issue with slow UI responsiveness when there were large numbers of Jump Groups.

  • Click-To-Chat

    • Click-To-Chat now provides additional information in the parenthesis after the error message Failed to obtain video stream.
    • Click-To-Chat now shows a connection error if the system has gone to sleep. Clicking Dismiss redirects the session back to the Public Portal.
    • Resolved an issue with an elevated customer client failing to start after being spawned from a Click-To-Chat session.

  • vPro

    • Resolved an issue with vPro sessions sometimes disconnecting and not reconnecting.

  • Jump Client

    • The ability to install and run multiple Jump Clients for the same user and site has been deprecated. There are other means available now to attain the same functionality.
    • Passwords have been removed from Jump Clients.
    • Resolved an issue with starting a Jump Client session while a Jump Client discovery is in process.

  • Shell Jump

    • Resolved an issue with the authentication error message not showing when the wrong credentials have been used to start a Shell Jump session.

  • Mac

    • Resolved an issue with upgrading the rep console if it was originally installed by a non-admin user.
    • Resolved an issue with granting Accessibility permission if Screen Recording permission wasn’t granted first.
    • Resolved issue with Jump Clients that were not restarting automatically being granted permissions by the System Settings app.
    • Resolved an issue with the customer client failing to extract because of a comma in the customer client file name in German.
    • Resolved an issue with sending AltGr keys through screen sharing on Macs.

  • RDP

    • Resolved an issue with backslash character (\) not being copied into the native Windows Security window.
    • Resolved an issue with RDP file downloads when multiple reps, native rep console and web rep console, are in the same RDP session.
    • Updated the error message displayed when a rep tries to start an RDP session without the proper permissions.
    • Resolved an issue in which RDP was failing with certain certificates.

  • Miscellaneous

    • Resolved an issue in which vPro sessions were not generating session reports.

Notes:

  • 23.2.1 RS supports upgrades from 22.2.1 RS+.
  • 23.2.1 RS supports ECM Protocol 1.6.
  • 23.3.1 RS includes VSC 1.2.6.1.

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