Integration Client 26.1.3 release notes
July 9th, 2026
🆕 New features and enhancements
Improved token-renewal retry logic retained for recording downloads
Session recording downloads continue to use the improved 401 and token-renewal retry logic, which recreates the download request with the correct headers after calling GetResponse(). This ensures downloads complete successfully when an API token renews mid-request.
Restored WARN logging for failed recording downloads
Non-401 recording download failures now generate a WARN-level log entry, restoring diagnostic visibility that had been lost. This makes it easier to identify and troubleshoot download failures that aren't related to authentication.
🛠️ Issues resolved
| Product area | Description | Resolution |
|---|---|---|
| API | Session recording downloads failed for API and Bearer token accounts. | API and Bearer accounts now always use the reporting.ns?generate_report=SupportSessionRecording&lsid=...&format=m4v endpoint, which accepts Bearer authentication and format parameters. |
| Session Monitoring | In some cases, recording downloads did not handle redirects consistently because different download processes were used. | Simplified recording downloads by removing the alternate download method and using one consistent download process across all download paths. |
| Session Monitoring | After upgrading to the latest Integration Client version, downloaded session recordings were significantly smaller than expected and failed to play in supported media players. | Full M4V recordings now download correctly for API accounts. User account and legacy site behavior is unchanged. |
📝 Requirements
- Minimum requirement: .NET Framework 4.8
- Breaking change: Custom plugins must be rebuilt against .NET Framework 4.8.
- Install .NET Framework 4.8 before upgrading.
🗒️Notes
- Existing configuration is preserved; no manual changes required.
- Rebuild any custom plugins against .NET Framework 4.8.
- Integration Client 26.1.3 is certified for GA.
- Compatible with currently supported Remote Support / PRA on-premises and cloud sites, including Atlas deployments.
