iOS Access Console 3.1.9 release notes

September 18, 2025

🆕 New features and enhancements

  • Users can leave a Shared Session without ending the session.

🛠️ Issues resolved

Product areaDescriptionResolution
UIUI elements do not size correctly on smaller devices.Sizing of UI elements works as expected.
UIIcons and colors are not the correct standard.Icons and colors display with correct company colors.
UIWhen you scroll down the screen in a shared session, it displays erratic behavior.Scrolling in a shared session works as expected.
UIWhen you attempt to go to Full Screen mode, it does not fully display in this mode.Full screen mode works as expected.
KeyboardSticky Keys is enabled after 12 consecutive keystrokes with an external keyboard.Sticky Keys works as expected.
Access ConsoleIf you tap and hold on a minimized session (on the iOS Console) and end the shared session on the Access Console, and then release the hold the session pops up again and there is no way to end the session.The tap and hold behavior on a minimized session works as expected.
UIThere is inconsistent behavior when the Allow Mobile Representative Console and Web Rep Console to Connect checkbox is unselected.The behavior of the Allow Mobile Representative Console and Web Rep Console to Connect checkbox works as expected.
Security ProviderWhen you sign in to SAML Integration via EntraID , the login window is cropped.The login window correctly displays.
UIStart and Stop Sharing buttons are not placed correctly on the screen.Start and Stop buttons are configured correctly on the screen.

🗒️Notes

  • The iOS Access console is available in the App Store.

📝 Requirements

  • Requires iPhone or iPad running iOS 17+.
  • Requires Privileged Remote Access 24.2.4+.

For a list of supported platforms for the latest version of Privileged Remote Access, see Supported Platforms.

Supported Platforms for previous versions of Privileged Remote Access can be found in the Privileged Remote Access Documentation Archive.

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