# Remote Support 25.2.3 release notes

**November 20, 2025**

## 🆕 New features and enhancements

This is a maintenance release and there are no new features or enhancements.

## 🛠️ Issues resolved

| Product area   | Description                                                                               | Resolution                                                                    |
| :------------- | :---------------------------------------------------------------------------------------- | :---------------------------------------------------------------------------- |
| Backup/Restore | Restoring a backup from a regular site to an Atlas-enabled site fails.                    | Restoring a backup from a regular site to an Atlas-enabled site succeeds.     |
| Backup/Restore | Restoring configuration and vault backups may report success but fail to restore secrets. | A successful restore of configuration and vault backups restores all secrets. |

## 📝 Requirements

* Requires Base 8.0.0
* Supports upgrades from 24.2.4 RS+
* Supports ECM Protocol 1.6
* Requires ECM 1.6.4
* Requires Integration Client 25.1.1
* Includes VSC 1.2.10.2

Before upgrading, ensure any SSL certificates used are either from a trusted Certificate Authority, or, for self-signed certificates, the certificate is either trusted on all endpoints or explicitly included in their installation.