Remote Support 25.1.5 release notes

September 16, 2025

🛑

This release is available for customers on version 25.2 who require a previous version.

When you downgrade from 25.2, the only supported downgrade version is 25.1.5. Downgrading to any other version can cause endpoint incompatibility, Jumpoint issues, Jump Client, and other serious issues.

📝Requirements

• Requires Base 8.0.0.
• Requires ECM 1.6.2.
• Requires Integration Client 1.7.5.
• Supports upgrades from 24.2.4 RS+.
• Supports ECM Protocol 1.6.
• Includes VSC 1.2.9.1.
• Verified for GA
• Before upgrading, ensure any SSL certificates used are either from a trusted Certificate Authority, or, for self-signed certificates, the certificate is either trusted on all endpoints or explicitly included in their installation.