Remote Support 26.2.3 release notes
September 24th, 2026
🆕 New features and enhancements
This is a maintenance release. There are no new issues or enhancements.
🛠️ Issues resolved
| Product area | Description | Resolution |
|---|---|---|
| API | The Vault account group membership and Vault endpoint configuration APIs enforced the wrong permission when evaluating requests. | These APIs now enforce the correct permission. |
| API | The GET /api/command?action=get_connected_client_list call omitted the pinned client count when type=all was specified, so pinned client counts could not be retrieved. | The response now includes the pinned client count when type=all is specified. |
| Credential Injection | The main dispatch thread stopped responding permanently when a credential injection timeout occurred for a disconnected representative. | A race condition is resolved, and credential injection timeouts for disconnected representatives no longer stop the dispatch thread. |
| Jump Clients | A small number of Jump Clients upgraded even though automatic upgrades were disabled. | A race condition is resolved, and Jump Clients now honor the automatic upgrade setting. |
| Jump Groups | Jump Group provisioning issued one database round trip per Jump Group, causing significant lag on the user index for users who belong to very large numbers of Jump Groups. | Jump Group provisioning is optimized, and the user index loads without lag for users in very large numbers of Jump Groups. |
| Session Management | Administrators could not approve incoming connections using the link in the notification email. | Administrators can now approve incoming connections from the email link. |
📝 Requirements
- Remote Support 26.2.3 requires Base 8.3.0.
- Supports upgrades from Remote Support 25.3.5.
- Supports Endpoint Credential Manager (ECM) Protocol 1.6.
- Validated with ECM 1.6.2601.35016.
- Validated with Integration Client 26.1.3.210.
- Includes VSC 1.3.0.0.
⌛ End of support
The product versions below have reached, or are nearing, their end of support. Upgrade to the latest version to continue receiving updates and support. Support ends on the last day of the month listed below.
For more information about supported versions, see Product Support Life Cycle.
| Product version | End of support |
|---|---|
| Out of support | |
| Remote Support 24.2.x | September 2026 |
| Near end of support | |
| Remote Support 25.1.x | April 2027 |
