---
updatedAt: 2026-09-16T02:43:13.000Z
---

# Custom Fields | RS Pathfinder

## What are custom fields?

Custom fields are additional fields that can be configured for individual support sessions using the public portal issue submission configuration and certain API operations.

## How are custom fields useful?

This customization allows organizations to capture specific information pertinent to their support processes, enhancing data collection and workflow efficiency.

Up to 30 custom fields can be defined for support sessions, which can be displayed in the representative console.

## How do I access the Custom Fields page?

1. Sign into **app.beyondtrust.io**.\
   The **BeyondTrust Home** page displays.
2. From the left menu, click **Remote Support > Configuration**.\
   The **Configuration** page opens and the **Options** page displays by default.
3. At the top of the page, click **Custom Fields**.\
   The **Custom Fields** page displays.

## The Custom Fields page

[block:image]
{
  "images": [
    {
      "image": [
        "https://files.readme.io/443f7f5fc36257d10dcfce6e4b5b6262f2e3b5d70e2239d3beadab5c8fe09399-custom-fields-steps-dark.png",
        "",
        ""
      ],
      "align": "center",
      "border": true
    }
  ]
}
[/block]

1. **Left menu:** Easy access to all pages in Remote Support, including [Status](/docs/pathfinder-status), [Consoles & Downloads](/docs/pathfinder-consoles-and-downloads), [My Account](/docs/pathfinder-my-account), [Configuration](/docs/pathfinder-configuration), [Asset Management](/docs/pathfinder-jump-clients), [Vault](/docs/pathfinder-vault-settings), [Console Settings](/docs/pathfinder-console-settings), [Users & Security](/docs/pathfinder-users-security), [Reports](/docs/pathfinder-reports), [Public Portals](/docs/pathfinder-public-portals), [Dashboards](/docs/pathfinder-dashboards), [Management](/docs/pathfinder-management), and [Appliance](/docs/pf-appliance) pages.

2. **Status:** Opens the [Status](/docs/pathfinder-status) page.

3. **Header:** Change your tenant site, manage your profile, and access documentation.

4. **Add:** Adds a custom field.

5. **Custom Fields columns:** List Custom Fields columns.
   > <Accordion title="Custom Fields columns">
   >
   > - **Display Name:** Unique name of the custom field.
   > - **Code Name:** Set a code name. If not provide, one is automatically assigned.
   > - **Show in Representative Console:** Display in Rep Console.</Accordion>

6. **List options:** Edit or delete an installer.

## Add a custom field

1. Go to **Configuration** > **Custom Fields**.
2. Click **+ Add**.\
   The **Add a Custom Field** page displays.
3. Insert a unique **Display Name** to help identify this field.
4. Optionally, insert a unique **Code Name**. If you do not set a code name, one is created automatically.
5. Check the **Show in representative console** box if you want this field to display in the representative console.
6. Click **Save**.

## Edit a custom field

1. Go to **Configuration** > **Custom Fields**.
2. Click the **Edit** icon next to the custom field you wish to edit.
3. Click **Save**.

<br />

[block:image]
{
  "images": [
    {
      "image": [
        "https://files.readme.io/b07118edd24b7c771963d0aef09490da9c781dde37ed6031caa9974427b46924-custom-fields-edit-light.png",
        "",
        ""
      ],
      "align": "center",
      "sizing": "70% ",
      "border": true
    }
  ]
}
[/block]

[block:image]
{
  "images": [
    {
      "image": [
        "https://files.readme.io/1b466f7930159ab8b11b56fb4f0cb4383fe1570a041c56900539fb6462f515a4-custom-fields-edit-dark.png",
        "",
        ""
      ],
      "align": "center",
      "sizing": "70% "
    }
  ]
}
[/block]

## Delete a custom field

1. Go to **Configuration** > **Skills**.
2. Click the **Delete** icon next to the custom field you wish to delete.
3. Click **Delete**.
4. Click **Yes**.

> ⚠️ Important info
>
> Deleted custom fields no longer display in the representative console or the session reports.

> ℹ️
>
> To select issues to display in the public portal, as well as the order in which they should appear, go to **Public Portals > Use Issue Submission Survey**. Add or edit a public site and select **Use Issue Submission Survey**. Choose available fields to display.