# Remote Support 25.2.2 release notes

**October 21, 2025**

## 🆕 New features and enhancements

* Support for MacOS 26 (Tahoe)
* New framework for managing automatic product updates

## 🛠️ Issues resolved

[block:parameters]
{
  "data": {
    "h-0": "Product area",
    "h-1": "Description",
    "h-2": "Resolution",
    "0-0": "Pathfinder",
    "0-1": "Unable to save changes to OIDC provider.",
    "0-2": "Changes to OIDC provider are saved as expected.",
    "1-0": "Credential Injection",
    "1-1": "Password Safe credentials are unavailable if more than one Password Safe connection exists.",
    "1-2": "Password Safe credentials are available for injection.",
    "2-0": "Jumpoint",
    "2-1": "Error message refers to non-existent file.",
    "2-2": "Error message refers to the correct file.",
    "3-0": "MacOS",
    "3-1": "Console saved credentials are missing after upgrade.",
    "3-2": "Saved credentials are available after upgrade.",
    "4-0": "Password Safe Integration",
    "4-1": "Unusual symbols in usernames cause Password Safe connections to fail.",
    "4-2": "All valid usernames can be used for Password Safe connections.",
    "5-0": "Password Safe Integration",
    "5-1": "Hostname hierarchy is not populated correctly.",
    "5-2": "Hostname hierarchy is populated correctly.",
    "6-0": "CLI Client",
    "6-1": "Using CLI client to check out vault accounts may not work as expected.",
    "6-2": "Using CLI client to check out vault accounts works as expected.",
    "7-0": "Console",
    "7-1": "Non-ASCII characters in the username causes install and launch to fail.",
    "7-2": "Access console is installed and launched successfully.",
    "8-0": "Console",
    "8-1": "Cannot copy jump items if Public Portal access is restricted.",
    "8-2": "Jump items copy as expected if Public Portal access is restricted.",
    "9-0": "Network",
    "9-1": "Network restrictions panel might show incorrect IP address.",
    "9-2": "Network restrictions panel shows correct endpoint IP.",
    "10-0": "Endpoints",
    "10-1": "Frequent crashes can consume large amounts of disk space.",
    "10-2": "Keep only a limited number of crash dumps.",
    "11-0": "Jump Client",
    "11-1": "Jump Client UI process may cause excessive entries in the Windows event logs.",
    "11-2": "Jump Client UI process doesn't assume it has elevated privileges.",
    "12-0": "RDP Jump",
    "12-1": "RDP to Windows 11 endpoints may be slow or unresponsive.",
    "12-2": "RDP to Windows 11 endpoints performs as expected.",
    "13-0": "Jump Client",
    "13-1": "Jump Clients without a support button continuously hit public sites with malformed HTTP requests",
    "13-2": "Jump Clients without a support button work as expected.",
    "14-0": "Jump Client",
    "14-1": "Standby jump clients may install as Active.",
    "14-2": "Standby jump clients install as expected.",
    "15-0": "   \nSupport Buttons",
    "15-1": "Jump Client Support Button gets stuck if there is only one submission method.",
    "15-2": "Jump Client Support Button issue submission completes successfully."
  },
  "cols": 3,
  "rows": 16,
  "align": [
    "left",
    "left",
    "left"
  ]
}
[/block]

## 📝 Requirements

* Requires Base 8.0.0.
* Supports upgrades from 24.2.4 RS+.
* Supports ECM Protocol 1.6
* Requires ECM 1.6.4.
* Requires Integration Client 25.1.1
* Includes VSC 1.2.10.2.

Before upgrading, ensure any SSL certificates used are either from a trusted Certificate Authority, or, for self-signed certificates, the certificate is either trusted on all endpoints or explicitly included in their installation.

Before upgrading, ensure any SSL certificates used are either from a trusted Certificate Authority, or, for self-signed certificates, the certificate is either trusted on all endpoints or explicitly included in their installation.