# Remote Support 25.1.2 release notes

**July 29, 2025**

## :new: New features and enhancements

* This is a maintenance release. There are no new features or enhancements.

## :hammer\_and\_wrench: Issues resolved

| Product Area      | Description                                                                                                                                               | Resolution                                                                                               |
| :---------------- | :-------------------------------------------------------------------------------------------------------------------------------------------------------- | :------------------------------------------------------------------------------------------------------- |
| Jump Client       | When you click screen share in a Jump Clients the screen may be unavailable and install mode displays as "unknown".                                       | Jump Clients and screen share work as expected.                                                          |
| Jump Client       | Proxy detection on Jump Clients does not work and Jump Clients appear offline.                                                                            | Proxy configuration works as expected.                                                                   |
| Jump Client       | A Linux Jump Client that is in service mode, does not display all the system information categories.                                                      | A Linux Jump Client in service mode works correctly.                                                     |
| Jump Client       | When you go into full screen mode in a Jump Client session and press the Windows Key, the Reps and endpoints 'Start Window' opens.                        | The Jump Client using the Windows key works as expected.                                                 |
| Jump Client       | **Allow ad-hoc sessions to be started from existing Jump Clients** setting on an Atlas site causes Jump Clients not to be used.                           | Jump Clients work as expected.                                                                           |
| Jump Client       | Screen sharing does not work due to bad utf8 sequence in the pinned stats.                                                                                | Jump Clients and screen share work as expected.                                                          |
| Linux Client      | Custom Linux distribution is not recognized.                                                                                                              | There is support for custom Linux distribution.                                                          |
| Network           | Atlas traffic contains invalid URL header information.                                                                                                    | The URL Header information works as expected.                                                            |
| Security Provider | You are not able to redirect the **RelayState** on the IdP configuration.                                                                                 | The **RelayState** value of the IdP redirects correctly.                                                 |
| Security Provider | When you attempt to upload a SAML certificate using the **SAML for Representative** security provider, the certificate fails to parse.                    | The ability to upload a certificate using the SAML for Representative security provider works correctly. |
| API               | Internal server error message displays when a Report API request is called.                                                                               | The API request works correctly.                                                                         |
| API               | Atlas traffic has a malformed URL header.                                                                                                                 | The URL header information works as expected.                                                            |
| SAML              | SAML enabled public portal loops indefinitely.                                                                                                            | SAML provider works as expected.                                                                         |
| Rep console       | Show my Screen feature and mouse control in a shared session fails.                                                                                       | Screen feature and mouse functionality works as expected.                                                |
| Rep console       | When you attempt to view a vertical monitor in the Rep console, it fails and the view bounces back to the primary monitor.                                | The console view with vertical monitor works as expected.                                                |
| Console           | When you attempt to sign in to the **/login** interface, you get a **failed to authenticate** message.                                                    | The ability to sign in to the **/login** interface works as expected.                                    |
| Console           | You are not able to send emails from the **/login** interface.                                                                                            | You are able to send emails from the /**login** interface.                                               |
| Console settings  | If the **Default Quality** is set to anything but Best Performance in **Console settings**, the **Default Quality** is still set to **Best Performance**. | The **Default Quality** settings work as expected.                                                       |
| Survey            | Dropdown to customer exit surveys display incorrectly.                                                                                                    | The exit survey works correctly.                                                                         |
| System info       | Windows 11 incorrectly identifies as Windows 10.                                                                                                          | Windows 11 information correctly displays.                                                               |

## 📝Requirements

* Requires Base 7.4.0.
* Requires ECM 1.6.2.
* Requires Integration Client 1.7.5.
* Supports upgrades from 24.2.4 RS+.
* Supports ThinClient Protocol 2.1 and 2.2.
* Supports ECM Protocol 1.6.
* Includes VSC 1.2.9.1.
* Before upgrading, ensure any SSL certificates used are either from a trusted Certificate Authority, or, for self-signed certificates, the certificate is either trusted on all endpoints or explicitly included in their installation.