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updatedAt: 2026-07-16T20:55:14.000Z
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# Status | PRA Pathfinder

## What is the Status page?

The Status page has two tabs, **Information** and **Users**, that give you at-a-glance snapshots of your site health, signed-in users, the ability to communicate with representatives, and restart your software.

## How is it useful to my organization?

Gain insights into your site status, available client software, connected clients, and ECM clients. Use the **Status** page to access your:

* **Information** tab, where you can view at-a-glance information about your Privileged Remote Access site health, view and communicate with representatives, and restart your software.
* **Users** tab, where you can view a snapshot of, and communicate with, all signed-in users within Privileged Remote Access.

## How do I access the Status page?

1. Sign into **app.beyondtrust.io**.\
   The **BeyondTrust Home** page displays.
2. Click the **Privileged Remote Access** tile, or, from the main menu, click **Privileged Remote Access > Status**.
3. The **Status** page displays with the **Information** tab open by default.

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1. **What's new:** See release notes from all versions of the Remote Support software.
2. **Site status:** View various details about your site build.
3. **Client software:** View the URL and port your clients are built to attempt.
4. **Connected clients**: See how many clients are currently online and connected.
5. **ECM clients:** See how many endpoint credential manager clients are connected.
6. **Installed patches:** See if any patches have been installed on your appliance.

## View your Privileged Remote Access site status

Review your site status:

* **Primary Hostname:** The hostname to which the BeyondTrust client software connects. To change this hostname, contact BeyondTrust Technical Support.
* **Company/Division Name:**  The name of the organization for this Privileged Remote Access site.
* **Product Name:** The official name of this BeyondTrust product.
* **Product Version:** The version of Privileged Remote Access running on your site.
* **Product Build:** The Privileged Remote Access build number.
* **API Version:** The API version running on your Privileged Remote Access site.
* **Supported ECM Protocol Version(s):** The supported versions of ECM Protocol for your Privileged Remote Access site.
* **Appliance GUID:** The B Series Appliance GUID number.
* **System Uptime:** The time the system was last checked for uptime.
* **Processes:** Processes currently running.
* **System Time:** The system time for your Privileged Remote Access site.
* **Time Zone:** The time zone for your Privileged Remote Access site.
* **Jump Clients in Use:** The number of Jump Clients that have been deployed compared with the total number available.
* **Maximum Concurrent Users:** The maximum number of users who can be logged in to the access console at the same time.
* **Endpoint Licenses:** The total number of endpoints (Jump Clients and Assets) your site is allowed.
* **Endpoints Configured:** The number of endpoints currently configured on your site.

## Set your time zone

In the **Site Status** section, select a **Time Zone** from the drop-down list.\
Your changes save immediately.

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## Restart your Privileged Remote Access software

> ⚠️ Warning
>
> Only restart your Privileged Remote Access software if instructed to do so by BeyondTrust Technical Support.
>
> **Downtime occurs during the restart**.

1. Click **Restart Privileged Remote Access Software**.\
   A confirmation message displays.
2. Click **Yes, Restart**.\
   The software restarts.

## View your client software details

On the **Status** page's **Information** tab, in the **Client Software** section, view the following details:

* **Software name:** The name of your available client software. Software in this list may not be connected.
* **Built to attempt:** These are the hostnames to which BeyondTrust client software connect.\
  If the hostname attempted by the client software needs to change, notify BeyondTrust Technical Support of the needed changes so that Support can build a software update.

## View your connected client software details

On the **Status** page's **Information** tab, in the **Connected Clients** section, view the following details:

* **Client Name:** The connected client software name.
* **Count:** The number of connections specific to the client software.

## View your Endpoint Credential Manager (ECM) client details

> 🚧 Important info
>
> Important information about ECM clients
>
> * To ensure optimal up-time, you can install up to five ECMs on different Windows machines to communicate with the same site on your appliance.
> * When you connect multiple ECMs to a BeyondTrust site, your appliance routes those requests to the ECM connected to the appliance the longest.

On the **Status** page's **Information** tab, in the **ECM Clients** section, view the following details:

* **Hostname:** The hostname to which the ECM client software connects.
* **Private IP:** The ECM client's private IP address.
* **Public IP:** The ECM client's public IP address.
* **Domain:** The ECM client's domain.
* **Connected Since:** Date when the ECM client was first connected to Privileged Remote Access.