BeyondTrust Privileged Remote Access Integration for ServiceNow Version 23.1.4 Internal Release Notes
over 1 year ago by ReadMe API
Privileged Remote Access Integration for ServiceNow 23.1.4 release notes
May 23, 2023
Requirements:
- This BeyondTrust PRA Integration for ServiceNow 23.1.4 has been certified for production release.
- Requires Privileged Remote Access v18.x or later.
New features and enhancements:
- Expanded support for additional ticket types (any task type).
- Workflow approval no longer requires choosing a single ticket type.
- Three new roles added to allow more granular control of app configuration, Jump To usage, and the ability to view PRA Session records in ServiceNow.
- The older user role has been deprecated, but it remains functional for now.
- Sessions initiated from Jump To UI macros and via workflow approval now have the associated ticket number populated in the session's external key.
Notes:
- This version of the Privileged Remote Access ServiceNow integration has passed technical and marketing reviews as part of the ServiceNow certification process.
- This integration supports upgrades from any prior release.
- Published to the ServiceNow Store.
- Certified against ServiceNow San Diego, Tokyo, and Utah releases.